Principal - Professional Services - London Market

Job Title: Principal, Professional Services (London Market)

Job Overview:

Our client, a leading organization in the professional services and cloud transformation sector, is seeking a Principal to manage a portfolio of accounts and oversee customer relationships as they transition to cloud-based solutions. This role is pivotal in ensuring the success of cloud transformation programs, maintaining strategic customer engagements, and driving revenue growth. The Principal will act as an advocate for customer needs, manage internal and external communications, and ensure financial performance across their portfolio. This position also requires expertise in the London Market insurance sector.

Key Responsibilities:

Customer Success and Program Management:

• Accountable for the success of cloud implementations, coordinating roles across assigned projects and ensuring execution of critical transformation steps.

• Owns the overall P&L for the account, managing customer adoption and ensuring adherence to key standards, including performance testing and success criteria.

• Leads strategic dialogues to leverage cloud platform features and integrates key considerations into future planning and capacity management.

Sales Support and Opportunity Management:

• Supports sales teams with cloud solution opportunities, collaborating on proposal responses and associated service opportunities.

• Ensures accuracy of booking opportunities and independently manages small-value opportunities.

• Develops program plans with cost estimates and establishes margin expectations for implementation proposals.

Account and Resource Management:

• Accountable for a portfolio of accounts, ensuring consistent practices and customer success across all projects.

• Manages staffing projections and resolves cross-portfolio staffing conflicts in collaboration with relevant teams.

Internal Advocacy and Collaboration:

• Advocates for cloud engagements internally, managing relationships with partners and internal resources.

• Collaborates with Product Development on portfolio needs and plans handover to business-as-usual and customer success teams upon program completion.

• Provides concise updates to regional leadership, VPs, and portfolio directors.

London Market Leadership:

• Accountable for London Market programs, ensuring tailored solutions that meet market needs.

• Collaborates effectively with cross-functional teams working on multiple London Market accounts.

• Serves as an expert in the London Market insurance sector, confident in customer and partner engagements.

• Promotes upskilling of internal teams to enhance expertise in London Market and specialty insurance.

Competency and Skills Requirements:

• Accountability: Demonstrates ownership of customer engagement and internal metrics, including P&L, collaboration, service growth, and client satisfaction.

• Financial Management: Experienced in managing P&L for customer accounts, with the ability to lead pre- and post-sale conversations on current and future offerings.

• Collaboration: Builds credibility and fosters cross-team collaboration to support customers effectively.

• Sales Support: Exhibits strong sales acumen and an entrepreneurial mindset, identifying and creating new sales opportunities through strategic thinking and proactive engagement.

• Team Player: Works collaboratively and adheres to processes with stakeholders across professional services, including operations, digital, data, and other practice areas.

• Influence: Guides customers and partners towards the best possible outcomes.

• Strategic Thinking: Anticipates customer needs, risks, and issues, and effectively manages complex scenarios.

• Technical Knowledge: Understanding of cloud and technical terminology is desirable.

• Insurance Industry Knowledge: Expertise in the insurance industry, particularly within the London Market, with active participation in trade associations, events, or industry panels

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